Conditions of Use

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

Our web store was created to provide access to TurtleSkin Protective products for trial and evaluation in geographic locations where we do not yet have active distribution partners. For repeat and/or volume orders we will contact you to direct you to one of our authorized distribution partners.

Shipping Lead Times
All orders in stock usually ship within 3-5 business days. Orders within the US will be shipped via UPS Ground unless otherwise requested. Orders to Canada will be shipped via US Mail unless otherwise requested (all export costs are the responsibility of the customer and are not necessarily billed by Warwick Mills). All orders are shipped from our facility in New Ipswich, New Hampshire (UPS Zone 1).

Warranty
Warwick Mills warranties that all TurtleSkin products will be free from material and workmanship defects and the buyer's remedy is limited to the repair or replacement of nonconforming product (at Warwick's discretion). Warranty does not cover excessive wear or damage caused by the user.

(Warwick Mills does not make any claims regarding life expectancy of any products due to the variability of conditions within each application.)

Returns / Exchanges
Returns / Exchanges are accepted pending they meet the following criteria:

  • Must be unused and in resalable condition
  • Must be returned within 30 days
  • A 20% restocking fee will apply to all refund requests
  • A $10.00 Shipping & Handling fee will apply to exchanges

Please call for a Return Authorization Number before returning items: 603-291-1028. Be sure to include the RA Number on the returned package. Please prepay shipping, we do not accept CODs. Custom orders are not returnable, unless the mistake is our error.

Payments
We accept all major credit cards (MasterCard, Visa, American Express and Discover). If you would like to pay by check or money order, please contact customer service at 603-291-1028 or inquiries@warwickmills.com.

Business Hours
Monday-Friday 9 am-5 pm EST
Please note: Orders received after 4 pm are entered on the next business day.

International Inquiries
Please contact us at inquiries@warwickmills.com or (603)-291-1028 to be directed to one of our distribution partners around the world.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Warwick Mills Inc. and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Warwick Mills and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.

Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.