Shipping and Returns
Shipping Lead Times
All orders in stock usually ship within 3-5 business days. Orders within the US will be shipped via UPS Ground unless otherwise requested. Orders to Canada will be shipped via US Mail unless otherwise requested (all export costs are the responsibility of the customer and are not necessarily billed by Warwick Mills). All orders are shipped from our facility in New Ipswich, New Hampshire (UPS Zone 1).
Warwick Mills warranties that all TurtleSkin products will be free from material and workmanship defects and the buyer's remedy is limited to the repair or replacement of nonconforming product (at Warwick's discretion). Warranty does not cover excessive wear or damage caused by the user.
(Warwick Mills does not make any claims regarding life expectancy of any products due to the variability of conditions within each application.)
Returns / Exchanges
Returns / Exchanges are accepted pending they meet the following criteria:
- Must be unused and in resalable condition
- Must be returned within 30 days
- A 20% restocking fee will apply to all refund requests
- A $10.00 Shipping & Handling fee will apply to exchanges
Please call for a Return Authorization Number before returning items: 603-878-1565. Be sure to include the RA Number on the returned package. Please prepay shipping, we do not accept CODs. Custom orders are not returnable, unless the mistake is our error.